Frequently Asked Questions:
1. Is this a complete lamp?
This is not a complete set of products. A separate base and acrylic board are set up in this link and sold separately! Customers can buy in combination!
The light source is the base, and the acrylic board does not emit light!
The base is suitable for all acrylic panels in the store, and the purpose is to facilitate customers to purchase multiple acrylic panels on one base to show different character effects!
2. What is the size of the acrylic sheet and the base?
The size of the acrylic board inserted into the card slot is 72mmx4mm
The size of the acrylic board is 18mmx16mm (the size of the acrylic board for different characters may vary)
The card slot size of the base is 72mmx4mm
3. What is the situation of bubbles or scratches on the received acrylic sheet?
Our acrylic sheet has a protective film on both sides, and individual bubbles or scratches are on the protective film. When the product is used, the protective film needs to be removed first, so that it presents a complete and smooth product with the best lighting effect. it is good!
4. About giving random character stickers
Since there are a lot of orders every day, the character stickers presented are all random, so we can't make every customer 100% satisfied, I hope customers can understand!
5. Does the shop only sell acrylic sheets or bases? Can it be customized?
At present, the separate sale of acrylic sheet and base in this shop is only part of the shop's products!
There are many links to complete products in the store. A complete set of products includes: acrylic board, base, packaging box, free dried flower blessing cards and random character stickers, which are very suitable for purchase as a gift!
For private customization, currently only accept a single character to purchase more than 10!
6. Questions about after-sales service
After you receive the goods, if the product is damaged due to transportation or will not be used by yourself, please contact the customer service staff as soon as possible, we will help solve it, and will not evade responsibility!
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